Refund & Cancellation Policy
Last updated: January 2026
Overview
At MyPrayerTower, we strive to provide meaningful spiritual services. This policy outlines our refund and cancellation procedures for all paid services on our platform.
Services & Refund Eligibility
Virtual Prayer Candles
- • 1 Day Candle: Free - No refund applicable
- • 3 Day Candle: $3 - Non-refundable once lit
- • 7 Day Candle: $6 - Non-refundable once lit
- • 30 Day Featured Candle: $15 - Refund within 24 hours if not displayed
- • Digital Chapel Setup: Basic (Free) / Featured ($50) - Refundable within 48h if unsatisfied
Mass Offering Stipends
- • Single Mass: $10
- • Novena of Masses: $75
- • Gregorian Masses: $200
- • Perpetual Enrollment: $100
Mass requests forwarded to partner churches cannot be refunded. If we are unable to arrange for a Mass to be celebrated within 90 days, we will contact you to offer a full refund or alternative arrangement.
Platform Support Contributions
Voluntary contributions to support MyPrayerTower's operations. These are NOT tax-deductible charitable donations as we are not a registered charity in any jurisdiction.
- • One-Time Contributions: Generally non-refundable
- • Made in Error: Contact us within 7 days for consideration
- • Recurring Contributions: Can be cancelled at any time; future payments will stop, but past contributions are non-refundable
Spiritual Bouquets
Spiritual Bouquets can be refunded within 24 hours of purchase if not yet delivered to the recipient.
Cancellation Policy
- Cancellation requests must be made within 24 hours of purchase for eligible services.
- Recurring contributions can be cancelled at any time. Future payments will stop, but past contributions are non-refundable.
- Digital services that have been delivered or activated cannot be cancelled.
How to Request a Refund
- Email us at refunds@myprayertower.com
- Include your order ID/transaction reference
- Provide the reason for your refund request
- Our team will review and respond within 3-5 business days
- Approved refunds will be processed to the original payment method within 7-10 business days
Exceptions
In cases of technical errors, duplicate charges, or fraudulent transactions, we will issue a full refund regardless of the above policies. Please contact us immediately if you experience any payment issues.
Contact Us
For refund requests or questions about this policy, please contact us at info@myprayertower.com or visit our Contact Page.